Monday, May 30, 2011

Branding Overkill



Image from Short-Film Logorama.


I found a dope article article about what everyone has been thinking. Branding is the problem, but could be the answer.
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"Consumers are obese, but not in the way you might think. They’re over-served and over-branded. They’re stuffed to the gills with logos.

The average U.S. supermarket, one right down the road from you, sells as many as 50,000 products. There are 16 varieties of Tropicana Pure Premium juices alone, for example, and PepsiCo will probably up it to 30 before long. That’s over-service. We don’t need it.

Recently, BlackBerry introduced Super Apps, apps that do what any app does, only a hair better. Here we go again. Another gold-platinum-titanium product cycle: Brands punching it out over incremental differences as if those tweaks were game changers. That’s branding a service to the customer that isn’t really a service at all; it’s just the natural evolution of things.


Too much choice doesn’t free us, it numbs us.


At a hotel I stayed in a while ago, there was a overly designed tag hanging on the shower head. “Unwind under a soothing shower,” it whispered. “Reflect in a fogless mirror. Enjoy personal space in abundance. Welcome to Reality Refreshed.” It was signed, in a wickedly intimate corporate identity typeface, “Holiday Inn Select.” Here was a brand taking credit for a public utility -- hot water -- and that’s not just over-branding, it’s moronic. We don’t need it.


Trivial choices, too little time

What we do need is quality, not quantity. If your precious time -- the thing your tenuous existence is actually made of -- is siphoned off on fabricated choices over OJ and shower experiences, then you’re being routinely mugged on the street of life. But don’t take my word for it.

Psychologists are saying that too much choice doesn’t free us, it numbs us. We cope by opting out, making disinterested decisions. There’s a whole literature on the subject. Listen to Sheena Iyengar on “The Art of Choosing,” or Barry Schwartz on "The Paradox of Choice: Why More is Less," both at TED. The consensus is that while the “pursuit of happiness” requires freedom of choice, too much freedom seems to cause anxiety and unhappiness.


Fewer brands, more profit


But maybe you’re thinking, it’s the free market, this is business, it’s about money.

That’s exactly the point.

Recently, when Procter and Gamble cut its Head and Shoulders product line from 25 to 16, profits rose 10%. Similarly, when General Motors shrunk its brands from eight to four last year, dealers reported a 16% increase in sales.

When P&G cut Head and Shoulders from from 25 to 16 products, profits rose 10%.
There’s a point at which new product development can destroy more value than it creates. Innovation for the sake of revenue just degrades the equity that the core brand has built up. Marketers call it “overshooting.” In the end, customers like you and me max out on “new and improved,” and we just stop buying.

People will pay a premium for good service

Recently, a Harris Interactive survey asked consumers if they would pay more for a superior customer experience. Eighty-five percent of them said yes. HBO is a great early example of this. They charged a fee to deliver better television drama. Replacing advertising with a “premium” meant no commercial influence on content, an irresistible platform for the best writers, and no interruptions for the viewer.

A 3-D printer already costs less than a laser printer did in 1985. And one day soon, probably when the Millennial generation reaches middle age, it will probably be a familiar sight around the house. Additive manufacturing -- 3-D printing -- will allow you to “print” a customized product in your living room while you watch a History Channel special on Obama’s two-term presidency. No more branded line extensions in that universe.

Values: The new way to add value

As for those Millennials, there are more 28-year-olds alive on the planet today than any other age group. They became adults in 2001, the year the earth moved. A year from now, they will be one-third of the U.S. workforce. In 10 years, they will be the backbone of all the major companies, managing the infrastructure and ready to inherit the leadership. And a few minutes after that, what they believe about business will be the only thing that matters.

By now, we all know what Millennial values are. Simply put, brands must benefit society as well as companies. They must generate what author Frederick Reichheld calls “good profits,” which create customer loyalty, and “bad profits” derived from promotional behavior in order to juice the quarterly numbers. And truth be told, it’s cheaper to create a customer for life than to fund an endless stream of transactional one-night stands.

Walking the walk

Costco defies the Wall Street feeding frenzy by refusing to mark anything up more than 14%. It bucks the retail trend by carrying only 4,000 products. And its fiercely loyal customers pay a membership fee -- the premium -- which keeps the company in very healthy profit. Champagne all round! (And by the way, Costco sells more Dom Pérignon than any retailer in the country.)

There's ten years left to beat the addiction to innovation for innovation’s sake.
Fast Company recently covered the AIGA Living Principles, and as I read the roadmap, one question stood out: Can you communicate transparently about every aspect of the project? In other words, unless your company has nothing to hide and customers approve of what they see, it will become less and less fit to compete.

It seems to me there’s about 10 years left to beat the addiction to innovation for innovation’s sake and to replace it with innovation for society’s sake. After that, it doesn’t matter whether you’re in the oil business or the fashion business, good luck to you.

FIsh Hadouken














It's gifs like this that give me hope for humanity - that through our busy lives someone has the time to make a Ken Hadouken a flying fish into a man.

Friday, April 15, 2011

The State of the Human Organism at the Beginning of the 21st Century

Logic would dictate that the more information available to us, the better decisions we can make regarding any given problem. At the turn of the 21st century, we function under the assumption that all the information in the world is made available to us through the global connection of the Internet. With the cumulative knowledge of all the voices within the blogosphere and the ever expanding digitization of text books, it largely is. The access of information, just as the evolution of technology, is reaching a point of singularity, where anything can be accessed by anyone, instantly. Distance has become irrelevant as a determinant for communication. We are entering an age more and more characterized by vertical-networks. But this new reality is not in harmony with the artificial social structure that have been ingrained into civilization: Hierarchy.

Social systems, be it political, economic, military, or medical all function within the structure of a hierarchy. In a hierarchical structure, a trickling down of relevant information allows for an efficient use of time and work. A tells B what to do, and B is only given what is relevant from A to function. It is a system that requires a top and a bottom. And it is a system that is characterized by two things; ‘distance’ and the control of information.Sigmund Freud codified society based on hierarchical relationships as the dominant intellectual framework of Western Civilization, at a time when industrial machinery was becoming more and more relevant in human life. Those at the top of the social hierarchy were the educated and the informed and were those in control simply because they could mediate this information. Freud noted the system’s artificial nature as opposed to the organic structure of the human brain. It seems that the concept of hierarchy parallels the artificial function of simple machinery. In clockwork for example, a series of gears turn yet smaller gears which spread work and amplify efficiency. Each gear has a task, rotating differently than the previous, down a line of other gears rotating to an ultimate end. It is these separate stages that also resemble the mechanism in the steam engine or any other kind of artificial mechanical process. If these parts are communicating to each other, they are only discussing what the previous gear is doing. Gear A is rotating at X speed in said direction. This is all gear B needs to know in order to operate in response. The totality of the machine, or the initial factors are not relevant to gear B’s function. This premeditated distribution of relevant information is what defines the control of a hierarchy as a social system. In simple machinery, this is mediated by physical distance. And in social hierarchy, it is mediated by a more conceptual ‘distance’, as the top of the chain never directly interacts with the bottom. Information control mediated by distance is what defines a hierarchical system.

This system of hierarchy, however, does not exist naturally. It is an artificial structure of control, and the result of intelligent life. Nature has a very different order that arises consistently throughout biological systems, called Collective Intelligence. It is the vertical network that we see resembled in the digital web of communication that is the Internet. (Tovey, Mark, pp 13) Instead of a hierarchy of connection, computers, just like their biological users, connect with each other across networks that defy any kind of structure whatsoever. (Arkenberg, 2011) This connection is not defined by distance, because distance is not a factor. The connection is instantaneous and unanimous. In systems consistently shown in biological life, a much more complex system of interaction emerges. This interaction creates an organism in itself. And this new organism is less about hierarchy and control, but about evolution through unanimous connection and feedbacks. This new social structure is an organism, because unlike man-made structures, the social organism creates and redefines itself.

In biological systems, swarm behaviour resembles a social interaction that is completely organic, flexible, changing and constantly redefining itself, much like the Collective Intelligence. It is self-emergent. Let us use a school of fish as an example of biological life in a collective. A school of fish seemingly act as a single fluidic organism. The moment two fish come into “communication” range of each other, they form a new organism in their union. The members of this new organism feed off of the information transmitted between their connection. If one fish becomes scared of a dark area on the seabed, it may divert its course, and the other seemingly instantaneously adapts. When more fish are added to this aggregate organism4, the amount of information being sent between them is increased. Now hundreds or thousands of small fish are transmitting their environmental “opinions” to each other in a vertical network of interaction. But how does this surplus of information effect the organism as a whole? What is fundamentally different about a school of two fish, as compared to a school of 500 fish? The relevant phenomena here is that the communication has not changed. The will of the totality of the swarm is an instant and nearly mathematical expression of the collective will of its individuals. Rather than the single fish who gets spooked by the darkness on the seabed, in the collective it is a proportional number of this swarm that gets spooked. This naturally emergent new “tribe” of scared fish to the whole is the massive equivalence of the single fish to the pair. In a collective system, one individual is not going to drastically alter the overall movement of the group. An individual variation will, however, hold macro-logical relevance if it is shared by a larger group.

The human brain is a much clearer representation of these emergent groups in a collective intelligence. As a naturally emergent system of organization, synapses in the human brain instantly communicate in a loosely vertical network of interaction. But over time, the brain constantly redefines smaller networks within its web that begin to house certain tasks, and these smaller networks are constantly evolving and changing. The key is that these networks, just as the collective opinions of fish, evolve on their own.

Historically, the initiation of shared ideas in human civilization was largely controlled. Hierarchies allowed for individuals to somewhat control the shared opinions of a group with the ultimate goal of controlling the social organism. Rather than the tribe emerging from their free connection, a hierarchical system allowed for a smaller group (the informed) to determine the opinions of the whole (by regulating information). But Herbert Spencer in his 19th century writings about the “Social Organism”, recognized that the actions of political hierarchies, grow out of the will of the popular character, regardless of the will of the few. “We all know that the enactments of representative governments ultimately depend on the national will: they may for a time be out of harmony with it, but eventually they must conform to it.” (Herbert Spencer, pp 9.4) Life has a way of self-regulating itself in retrospect. Religions and political dynasties took advantage of privatized knowledge along side mass ignorance to manipulate and control the social organism. The difference is only a slower manifestation of the will of the social organism.

Up until recently, a vertical network of social structure like that of the brain was impossible for human beings. What has changed with the birth of the Internet is the removal of that “distance” that gives allowance to hierarchy. Wikipedia and Google have emancipated information by beginning to publicise human knowledge. The blog phenomena has created an even broader bank of first hand information for the social organism to digest. And the mobile phone revolution has encouraged this communication anywhere, at any time. Human beings are more and more beginning to function like synapses in the human brain. The swarm phenomenon of collective intelligence emerges.

But this liberation of information threatens the hierarchical structures that are still in place today. In agreement with Ben Hammersley, the network based connection of collective intelligence contradicts the existence of certain hierarchical structures. “Political industrial and intellectual elites are confused falling apart.” (Hammersley, 2011) It is no longer possible to control information. Political structures, religions, and cultures are all losing the importance they once had, simply because they are not naturally emergent systems. As Marty Neimeier proposed in his book “Zag”, tribalism is an emerging trend in the social organism, and it is a direct metaphor for the emergence of groups within a collective system. In today’s society facilitated by the Internet, these emergent tribes connect individuals based on ideas, goal and interest, transcending borders, nationalities or creed. They can even hold more importance than nation, religion or belief in identity as people can now find more importance in their own web emergent social tribes than their birth-given affiliations.

The emergence of tribes represents less of an importance in the individual and a greater importance in the collective. Less importance in the piece, and greater importance in the movement. As individuals are now equally exposed to the totality of the information in the social organism, more and more emerge with the same ideas with only slight variations. It is no longer the “one artist” who is going to change the minds of the populace by working through the hierarchy, it is the web of like-minded artists that create a movement. The emergence of social networks, blogs, virtual communities, and creative collaborations between these like-minded individuals represents a new kind of non-hierarchical social structure that resembles that group of spooked fish, or the clump of synapses that emerge in the brain. Rather than these structures being artificially created, they are now naturally emerging, and cannot be manipulated.

The fundamental problem that arises is in the coexistence of this new vertical-network system amidst the many ingrained hierarchical structures in society. “Hierarchy, as the dominant form of organization is becoming irrelevant to meet the challenges of the current tsunami of increasing complexity.” (George Por, pp 235) For example, funded media as a hierarchy that relies on the control of information, is seeing the greatest ramifications to the liberation of the social organism. Books were privatized, chosen and funded by a few to be administered as ‘information’. Music and film likewise have only come into existence through a hierarchy system that sifts through worthy candidates. Rather than being able to sell what was deemed relevant to the few in control, music, film, and entertainment is now being both produced and distributed freely among the vertical network of communication. It is now possible to subvert this system. Information is no longer privatized and monopolized on in order to create (professionals), but rather is now thrown down like a hay-stack to be sifted through and reconstructed by anyone (the amateur).

In conclusion, it is clear that the Internet represents a paradigm shift in our connection with eachother, and the information around us. But on a grander note, this transitions the influence of a given person away from the hierarchy of those in charge, or those with information control, to the massive web of probability resembling a generative system. The vertical network of the web, this new global consciousness, resembles a system that is consistently reproduced in biological life. If it is established that Heirarchical social structures are disappearing, then all the modes of communication that they offer are also losing relevance. Financed media avenues, book publishing, the entertainment industry, and even advertising are all losing relevance as heirarchical chains of command. Political machines filter and determine information relevance in the same way, as do advertising and other financed communication avenues. The alternative of this structure (vertical networks) poses a threat to the hierarchy’s very existence. And what is left is the pure communication of the collective. The problem seems to lie not in the fact that amateurs are emerging more successfully than professionals, or that conventional publishing machines are falling apart, but in the fact that these structures are artificial in nature and are not at par with it. Somehow, the cosmos has a way of rectifying itself into equilibrium.

Monday, March 23, 2009

Mind Body Materialism

The past week has been an enlightening journey on the philosophy of personal identity*, and the problem of life after death**.

What makes someone the same person over time?

and

What makes people different at the same time?

One question asks for what is the 'constant' of our existence, and the other asks what makes our 'constant' different as others'?

Nothing suggests the existence of life after death, unless it be the hopeful desires for physical preservation of a mortal species. I believe our personal identity is 'mind body materialism'. That is, a person consists of one thing, a living biological body. And the Mind is physical and does not differ from the rest of the body.****

But there are those who appeal for the existence of an "incorporeal" identity in 'mind body dualism', or that a person consists of 2 things, a mind and a body. The Mind occupies no space and is not physical. The Body takes up space but does not think.

Then there are those who appeal to 'extreme mind body dualism', or that a person consists entirely of Mind (soul) that takes no space and thinks. The Body is no more temporary as clothes.

****To this comes to our personal identity in the physical sense. What makes me recognizeable? What is in my persona, or personality that is 'me'? Normally one would appeal to the 'soul' as this answer. After all, with one less arm or one less leg, I would still be 'me'. Maybe if I just had my brain I would still retain my identity. The soul is what makes me 'me', and will be recognized by other souls life after death.

But what if my persona is not a 'constant'. It is rather constantly changing, moment by moment through life. Every ray of light, every word heard and word said, altered the molecular make up of my physical brain, making me a different person from a second ago, from when I began this paragraph, from when I was in middle school, from the moment I was born. Then who am 'I'? If nothing 'incorporeal' exists, I am just a circuit board, constantly adjusting itself until it burns out.

peace out

*The last week has been one of those moments when incredible bonds are created between lives.

**After days of ghost hunting in Old Main, Michael, Mitch and Stephanie witnessed something on Sunday, after I left.

Rage Against the Machine

Afternoon fellow travelers on the road to awe. I'm the new kid on the blog, so I'll accompany you along with Sebastian and Michael into the world as WE see it.

Mass media has a profound impact on our modern world. The media is in a constant state of change, which, according to “Mediamaking”, “make[s] the world even as the world makes the media” (Grossberg etal, 2005). The model for the mass media communications states that mass media processes, selects, constructs and interprets events, information and topics for their audience. Is this mass media communication process beneficial to our society as a whole? Mass media facilitates social change when it uses its words as a tool, but mass media hinders social change when it uses words and images as a weapon, ultimately depending upon it’s message.

The mass media have always had a profound impact on the history of our world. “The meaning, impact and effects of media cannot be separated from a broader discussion of culture, history and changing relations of power,” (Grossberg et al, 2005). Mass communication has shown itself in many forms, from cave drawings, to hieroglyphics, to newspapers, to television, to the increasing popularity of the World Wide Web. The message sent could be that of love, often preached though beautifully choreographed music by the Beatles. The message sent could be that of hate, spoken in a chilling tone by Adolf Hitler. The same institution spread both messages, and continues to facilitate messages on both ends of the spectrum in the modern world today.

It is much easier for a society to categorize people than to see them as individuals. Mass media often use a means of re-presentation, which is, “to take an original, mediate it, and play it back” (Grossberg et al, 2005). Stereotypes are a convenient way for mass media to convey it’s ideological power, which claims to make an attempt to define reality in particular ways. The mass media is a megaphone beaming “My Sweet 16” across the globe. Every image or soundbite may be absorbed into our everyday lives, whether it is representative of the whole or not.

The mass media has the potential to cover many sides of a particular piece of information, event, or topic. It has the capacity to do a greater good, but too often practitioners fall into the trap of laziness or sometimes flat out ignorance. Fallible human beings run the mass media institutions, therefore the media fall prey to human errors. There is also the issue of motivation when dealing with human beings, throwing an extra wrinkle into the equation. Modern media practitioners are motivated by ”money,” a concept that has become its own brand of evil, and quite a controversial topic. According to the Society of Professional Journalists, the ideal Journalist, “should be free of obligation to any interest other than the public's right to know.” (SPJ, 2009). Too often journalists are thrown into a dilemma, whether to put out a product that is worthy of consideration by the public or to half-ass something so their editors can make the extra buck, just putting them over budget, so they can make a new and improved budget.

An alarming trend in the modern world is the theory of temporary-ism. Microwaves, fast food, and instant technologies like the internet have brought about widespread change to the political, social, and economic backgrounds. It makes the world seem like everything is just a phase, which will be over soon, and we can move on to the next big thing. Whether it be pop culture, the latest car wreck, the latest fashion trend, it keeps going like a revolving cycle of “keeping up with the Jones’.” We as Americans are stuck in a cycle, perpetuated by the mass media, which is in turn pressured by the public to keep pumping them with the latest and greatest hoop-la. When does this vicious cycle end? When the people decide to educate themselves.

The media can and does educate the public on certain issues that may be detrimental to society, and supplies the public with a forum for possible social change. This happened with the Civil Rights movement, the women’s liberation movement, and the horrors of slavery and of the Nazi Regime. When the mass media acts as a mediator and observer, and not as an opinionated divider of peoples, it serves the public for the good.

Culture in our society is spread to a wide audience through the many arms of mass media. When the people (fallible humans) who run these institutions run them with a different level of integrity, these institutions will serve the public good to a much greater degree. Until then, the mediamaking and re-presentations will continue to dominate the airwaves, feeding new generations.

“I understand why they say High School never ends. “ -Incubus
“To resist is to piss in the wind, anyone who does will end up smelling.” -Incubus

Friday, March 13, 2009

Singularity Culture

Its is truly amazing the direction our generation is heading. The crave for entertainment, the liberal appreciation and acceptance of artistic beauty and interpretation, the acceptance of personal differences, explosive technology, the hip-hop, urban, cool, punk, emo, culture that dominates the norms in the Western World. there is nothing that says The big timin', and "keeping it real" attitude of of our generation's pop culture wont hold through to the professional world as the old slowly begin to be replaced by the new. It is late coming, but it is becoming clear to me that our expectations of the "future" wont be anything in comparison to the previous generation. And, with this new army, sculpted by of 'random mutations', it is our turn as a Step in life to face the trails of evolution, and inevitably make the same mistakes. Where will the mentality that prevails youth put our species at the face of singularity?

/Sebastian

Tuesday, March 10, 2009

Quarreling Siblings

It is fairly common knowledge that there are two distinct, yet correlated forces that push and pull at our short time on earth, shaping who we become, what we believe, and every other possible outcome of our lives. Commonly labeled as the Nature vs. Nurture dispute, we are affected in every single aspect of our lives by cultural and natural influence. Like quarreling siblings, each fighting for their mother's attention, both forces constantly impact and influence our lives in endless and unimaginable ways. The book Ishmael covers the profound effect that each of these forces have on us, exponentially more eloquent than I could or care to explain it. It is this balance of forces that I find myself most fascinated with, and my philosophical quest of sorts is to find subtle ways in which the interplay of culture impacts our physical manifestations.

The more and more that Sebastian and I explore the vast, humbling universe we live in, the more we find patterns that emerge, and reoccurring concepts and symbology that has spread throughout human consciousness in ways we barely understand. The Golden Ratio (ϕ) for example. This post is not about the Golden Ratio, though. What I am trying to find is a way to map social interaction in the same way that the higher dimensional planes are represented. If I can figure out a way to map them similarly and find the underlying pattern between these two dialectically oppositional forces, it will be further proof that everything is connected in endless repeating patterns. Until I can achieve that connection, however, they remain separate and competing.

Social interaction is different from Reality in that no matter how deep you get with describing the infinite minutiae of space, it is nothing but that. Space. A stage. For whatever reason we made it this far, we are here now, the players on the stage. There is a school of thought in the field of quantum mechanics that suggests that reality depends on the existence of sentient observers, that if we or beings like us did not exist, then the universe would have no reality either. Unfortunately this, along with every other concept in quantum theory is to date unmeasurable, as there is no way to collect empirical data with our limited current technological abilities. Ignoring that fact, I can see how this "Tree Falling in the Forest" concept might explain existence. An empty chessboard is useless without the pieces to play with.

That being said, I am really interested in discovering ways in which human interaction, the very basic building block of our Cultural universe, can be compared to the quantum units of measurement used to describe the multi-dimensional reality of our physical universe. If you imagine a single conversation between two people as a line segment, a transfer of ideas would be the line connecting each person. This is how we interact at the most basic of levels, our social 3rd Dimension. This is the first established concept I have reached this far, and am extremely interested in how deeper relationships and interactions with society as a whole could be represented. This is my quest.

//Michael