Monday, May 30, 2011

Branding Overkill



Image from Short-Film Logorama.


I found a dope article article about what everyone has been thinking. Branding is the problem, but could be the answer.
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"Consumers are obese, but not in the way you might think. They’re over-served and over-branded. They’re stuffed to the gills with logos.

The average U.S. supermarket, one right down the road from you, sells as many as 50,000 products. There are 16 varieties of Tropicana Pure Premium juices alone, for example, and PepsiCo will probably up it to 30 before long. That’s over-service. We don’t need it.

Recently, BlackBerry introduced Super Apps, apps that do what any app does, only a hair better. Here we go again. Another gold-platinum-titanium product cycle: Brands punching it out over incremental differences as if those tweaks were game changers. That’s branding a service to the customer that isn’t really a service at all; it’s just the natural evolution of things.


Too much choice doesn’t free us, it numbs us.


At a hotel I stayed in a while ago, there was a overly designed tag hanging on the shower head. “Unwind under a soothing shower,” it whispered. “Reflect in a fogless mirror. Enjoy personal space in abundance. Welcome to Reality Refreshed.” It was signed, in a wickedly intimate corporate identity typeface, “Holiday Inn Select.” Here was a brand taking credit for a public utility -- hot water -- and that’s not just over-branding, it’s moronic. We don’t need it.


Trivial choices, too little time

What we do need is quality, not quantity. If your precious time -- the thing your tenuous existence is actually made of -- is siphoned off on fabricated choices over OJ and shower experiences, then you’re being routinely mugged on the street of life. But don’t take my word for it.

Psychologists are saying that too much choice doesn’t free us, it numbs us. We cope by opting out, making disinterested decisions. There’s a whole literature on the subject. Listen to Sheena Iyengar on “The Art of Choosing,” or Barry Schwartz on "The Paradox of Choice: Why More is Less," both at TED. The consensus is that while the “pursuit of happiness” requires freedom of choice, too much freedom seems to cause anxiety and unhappiness.


Fewer brands, more profit


But maybe you’re thinking, it’s the free market, this is business, it’s about money.

That’s exactly the point.

Recently, when Procter and Gamble cut its Head and Shoulders product line from 25 to 16, profits rose 10%. Similarly, when General Motors shrunk its brands from eight to four last year, dealers reported a 16% increase in sales.

When P&G cut Head and Shoulders from from 25 to 16 products, profits rose 10%.
There’s a point at which new product development can destroy more value than it creates. Innovation for the sake of revenue just degrades the equity that the core brand has built up. Marketers call it “overshooting.” In the end, customers like you and me max out on “new and improved,” and we just stop buying.

People will pay a premium for good service

Recently, a Harris Interactive survey asked consumers if they would pay more for a superior customer experience. Eighty-five percent of them said yes. HBO is a great early example of this. They charged a fee to deliver better television drama. Replacing advertising with a “premium” meant no commercial influence on content, an irresistible platform for the best writers, and no interruptions for the viewer.

A 3-D printer already costs less than a laser printer did in 1985. And one day soon, probably when the Millennial generation reaches middle age, it will probably be a familiar sight around the house. Additive manufacturing -- 3-D printing -- will allow you to “print” a customized product in your living room while you watch a History Channel special on Obama’s two-term presidency. No more branded line extensions in that universe.

Values: The new way to add value

As for those Millennials, there are more 28-year-olds alive on the planet today than any other age group. They became adults in 2001, the year the earth moved. A year from now, they will be one-third of the U.S. workforce. In 10 years, they will be the backbone of all the major companies, managing the infrastructure and ready to inherit the leadership. And a few minutes after that, what they believe about business will be the only thing that matters.

By now, we all know what Millennial values are. Simply put, brands must benefit society as well as companies. They must generate what author Frederick Reichheld calls “good profits,” which create customer loyalty, and “bad profits” derived from promotional behavior in order to juice the quarterly numbers. And truth be told, it’s cheaper to create a customer for life than to fund an endless stream of transactional one-night stands.

Walking the walk

Costco defies the Wall Street feeding frenzy by refusing to mark anything up more than 14%. It bucks the retail trend by carrying only 4,000 products. And its fiercely loyal customers pay a membership fee -- the premium -- which keeps the company in very healthy profit. Champagne all round! (And by the way, Costco sells more Dom PĂ©rignon than any retailer in the country.)

There's ten years left to beat the addiction to innovation for innovation’s sake.
Fast Company recently covered the AIGA Living Principles, and as I read the roadmap, one question stood out: Can you communicate transparently about every aspect of the project? In other words, unless your company has nothing to hide and customers approve of what they see, it will become less and less fit to compete.

It seems to me there’s about 10 years left to beat the addiction to innovation for innovation’s sake and to replace it with innovation for society’s sake. After that, it doesn’t matter whether you’re in the oil business or the fashion business, good luck to you.

FIsh Hadouken














It's gifs like this that give me hope for humanity - that through our busy lives someone has the time to make a Ken Hadouken a flying fish into a man.

Friday, April 15, 2011

The State of the Human Organism at the Beginning of the 21st Century

Logic would dictate that the more information available to us, the better decisions we can make regarding any given problem. At the turn of the 21st century, we function under the assumption that all the information in the world is made available to us through the global connection of the Internet. With the cumulative knowledge of all the voices within the blogosphere and the ever expanding digitization of text books, it largely is. The access of information, just as the evolution of technology, is reaching a point of singularity, where anything can be accessed by anyone, instantly. Distance has become irrelevant as a determinant for communication. We are entering an age more and more characterized by vertical-networks. But this new reality is not in harmony with the artificial social structure that have been ingrained into civilization: Hierarchy.

Social systems, be it political, economic, military, or medical all function within the structure of a hierarchy. In a hierarchical structure, a trickling down of relevant information allows for an efficient use of time and work. A tells B what to do, and B is only given what is relevant from A to function. It is a system that requires a top and a bottom. And it is a system that is characterized by two things; ‘distance’ and the control of information.Sigmund Freud codified society based on hierarchical relationships as the dominant intellectual framework of Western Civilization, at a time when industrial machinery was becoming more and more relevant in human life. Those at the top of the social hierarchy were the educated and the informed and were those in control simply because they could mediate this information. Freud noted the system’s artificial nature as opposed to the organic structure of the human brain. It seems that the concept of hierarchy parallels the artificial function of simple machinery. In clockwork for example, a series of gears turn yet smaller gears which spread work and amplify efficiency. Each gear has a task, rotating differently than the previous, down a line of other gears rotating to an ultimate end. It is these separate stages that also resemble the mechanism in the steam engine or any other kind of artificial mechanical process. If these parts are communicating to each other, they are only discussing what the previous gear is doing. Gear A is rotating at X speed in said direction. This is all gear B needs to know in order to operate in response. The totality of the machine, or the initial factors are not relevant to gear B’s function. This premeditated distribution of relevant information is what defines the control of a hierarchy as a social system. In simple machinery, this is mediated by physical distance. And in social hierarchy, it is mediated by a more conceptual ‘distance’, as the top of the chain never directly interacts with the bottom. Information control mediated by distance is what defines a hierarchical system.

This system of hierarchy, however, does not exist naturally. It is an artificial structure of control, and the result of intelligent life. Nature has a very different order that arises consistently throughout biological systems, called Collective Intelligence. It is the vertical network that we see resembled in the digital web of communication that is the Internet. (Tovey, Mark, pp 13) Instead of a hierarchy of connection, computers, just like their biological users, connect with each other across networks that defy any kind of structure whatsoever. (Arkenberg, 2011) This connection is not defined by distance, because distance is not a factor. The connection is instantaneous and unanimous. In systems consistently shown in biological life, a much more complex system of interaction emerges. This interaction creates an organism in itself. And this new organism is less about hierarchy and control, but about evolution through unanimous connection and feedbacks. This new social structure is an organism, because unlike man-made structures, the social organism creates and redefines itself.

In biological systems, swarm behaviour resembles a social interaction that is completely organic, flexible, changing and constantly redefining itself, much like the Collective Intelligence. It is self-emergent. Let us use a school of fish as an example of biological life in a collective. A school of fish seemingly act as a single fluidic organism. The moment two fish come into “communication” range of each other, they form a new organism in their union. The members of this new organism feed off of the information transmitted between their connection. If one fish becomes scared of a dark area on the seabed, it may divert its course, and the other seemingly instantaneously adapts. When more fish are added to this aggregate organism4, the amount of information being sent between them is increased. Now hundreds or thousands of small fish are transmitting their environmental “opinions” to each other in a vertical network of interaction. But how does this surplus of information effect the organism as a whole? What is fundamentally different about a school of two fish, as compared to a school of 500 fish? The relevant phenomena here is that the communication has not changed. The will of the totality of the swarm is an instant and nearly mathematical expression of the collective will of its individuals. Rather than the single fish who gets spooked by the darkness on the seabed, in the collective it is a proportional number of this swarm that gets spooked. This naturally emergent new “tribe” of scared fish to the whole is the massive equivalence of the single fish to the pair. In a collective system, one individual is not going to drastically alter the overall movement of the group. An individual variation will, however, hold macro-logical relevance if it is shared by a larger group.

The human brain is a much clearer representation of these emergent groups in a collective intelligence. As a naturally emergent system of organization, synapses in the human brain instantly communicate in a loosely vertical network of interaction. But over time, the brain constantly redefines smaller networks within its web that begin to house certain tasks, and these smaller networks are constantly evolving and changing. The key is that these networks, just as the collective opinions of fish, evolve on their own.

Historically, the initiation of shared ideas in human civilization was largely controlled. Hierarchies allowed for individuals to somewhat control the shared opinions of a group with the ultimate goal of controlling the social organism. Rather than the tribe emerging from their free connection, a hierarchical system allowed for a smaller group (the informed) to determine the opinions of the whole (by regulating information). But Herbert Spencer in his 19th century writings about the “Social Organism”, recognized that the actions of political hierarchies, grow out of the will of the popular character, regardless of the will of the few. “We all know that the enactments of representative governments ultimately depend on the national will: they may for a time be out of harmony with it, but eventually they must conform to it.” (Herbert Spencer, pp 9.4) Life has a way of self-regulating itself in retrospect. Religions and political dynasties took advantage of privatized knowledge along side mass ignorance to manipulate and control the social organism. The difference is only a slower manifestation of the will of the social organism.

Up until recently, a vertical network of social structure like that of the brain was impossible for human beings. What has changed with the birth of the Internet is the removal of that “distance” that gives allowance to hierarchy. Wikipedia and Google have emancipated information by beginning to publicise human knowledge. The blog phenomena has created an even broader bank of first hand information for the social organism to digest. And the mobile phone revolution has encouraged this communication anywhere, at any time. Human beings are more and more beginning to function like synapses in the human brain. The swarm phenomenon of collective intelligence emerges.

But this liberation of information threatens the hierarchical structures that are still in place today. In agreement with Ben Hammersley, the network based connection of collective intelligence contradicts the existence of certain hierarchical structures. “Political industrial and intellectual elites are confused falling apart.” (Hammersley, 2011) It is no longer possible to control information. Political structures, religions, and cultures are all losing the importance they once had, simply because they are not naturally emergent systems. As Marty Neimeier proposed in his book “Zag”, tribalism is an emerging trend in the social organism, and it is a direct metaphor for the emergence of groups within a collective system. In today’s society facilitated by the Internet, these emergent tribes connect individuals based on ideas, goal and interest, transcending borders, nationalities or creed. They can even hold more importance than nation, religion or belief in identity as people can now find more importance in their own web emergent social tribes than their birth-given affiliations.

The emergence of tribes represents less of an importance in the individual and a greater importance in the collective. Less importance in the piece, and greater importance in the movement. As individuals are now equally exposed to the totality of the information in the social organism, more and more emerge with the same ideas with only slight variations. It is no longer the “one artist” who is going to change the minds of the populace by working through the hierarchy, it is the web of like-minded artists that create a movement. The emergence of social networks, blogs, virtual communities, and creative collaborations between these like-minded individuals represents a new kind of non-hierarchical social structure that resembles that group of spooked fish, or the clump of synapses that emerge in the brain. Rather than these structures being artificially created, they are now naturally emerging, and cannot be manipulated.

The fundamental problem that arises is in the coexistence of this new vertical-network system amidst the many ingrained hierarchical structures in society. “Hierarchy, as the dominant form of organization is becoming irrelevant to meet the challenges of the current tsunami of increasing complexity.” (George Por, pp 235) For example, funded media as a hierarchy that relies on the control of information, is seeing the greatest ramifications to the liberation of the social organism. Books were privatized, chosen and funded by a few to be administered as ‘information’. Music and film likewise have only come into existence through a hierarchy system that sifts through worthy candidates. Rather than being able to sell what was deemed relevant to the few in control, music, film, and entertainment is now being both produced and distributed freely among the vertical network of communication. It is now possible to subvert this system. Information is no longer privatized and monopolized on in order to create (professionals), but rather is now thrown down like a hay-stack to be sifted through and reconstructed by anyone (the amateur).

In conclusion, it is clear that the Internet represents a paradigm shift in our connection with eachother, and the information around us. But on a grander note, this transitions the influence of a given person away from the hierarchy of those in charge, or those with information control, to the massive web of probability resembling a generative system. The vertical network of the web, this new global consciousness, resembles a system that is consistently reproduced in biological life. If it is established that Heirarchical social structures are disappearing, then all the modes of communication that they offer are also losing relevance. Financed media avenues, book publishing, the entertainment industry, and even advertising are all losing relevance as heirarchical chains of command. Political machines filter and determine information relevance in the same way, as do advertising and other financed communication avenues. The alternative of this structure (vertical networks) poses a threat to the hierarchy’s very existence. And what is left is the pure communication of the collective. The problem seems to lie not in the fact that amateurs are emerging more successfully than professionals, or that conventional publishing machines are falling apart, but in the fact that these structures are artificial in nature and are not at par with it. Somehow, the cosmos has a way of rectifying itself into equilibrium.